Online Return Policy
International Shipping Policies

If you are not satisfied with your item and need to return the shipment for a refund, please note the following:

Returns must be made within 14 days of receiving your order.
The shoes and the shoebox must be in original "new" condition or the return will not be allowed.
Affix the enclosed shipping label to the outside of the shipping carton to ensure we receive the return merchandise and credit the proper account.
State reason for returning merchandise.
Only the cost of the shoes will be refunded to your account, shipping costs are non-refundable.
Note:

- Worn merchandise is not refundable.

- You are responsible for the shipping cost of the merchandise returned.

- The credit to your account will be reflected within 1 to 2 billing cycles on your credit card.

How long does the return process take? Please allow 4-6 weeks for your return to be received, processed and to appear on your credit card statement. You will receive a confirmation email once your credit card has been credited.

I purchased a pair of shoes online. Will I be able to return them or exchange them at one of the retail stores that carry XOXO Footwear? No. All merchandise must be returned to the location of the original purchase. Xoxofootwear.net will gladly accept returns for products originally purchased. Please refer to our return policy.

Domestic 2 day shipping is $20 one time fee regardless of shoe quantity.

1. To save shipping expense we may consolidate the package into the smallest shipping package possible which may include removing the pair of shoes from the original Wanted Shoe box.
2. If the shipment is refused for any reason we have the right to charge your credit card for the costs of shipping.
3. Shipment may arrive at the destination before 2 days.
4. If an exchange is requested we will ship the shoes out for free unless the customer requests expedited shipping again at which point the standard 20.00 fee will be shared 50% by us and 50% by customer.

We will ship to Alaska and Hawaii for a 20.00 fee via parcel post.

1. To save shipping expense we may consolidate the package into the smallest shipping package possible which may include removing the pair of shoes from the original Wanted Shoe box.
2. If the shipment is refused for any reason we have the right to charge your credit card for the costs of shipping.
3. Shipment may arrive at the destination before 2 days.
4. If an exchange is requested shipping costs for the exchange will be shared 50% by us and 50% by customer.

Free International Shipping

1. All shipments to international addresses are final sale.
2. Purchaser is responsible to pay all duties and taxes.
3. To save shipping expense we may consolidate the package into the smallest shipping package possible which may include removing the pair of shoes from the original Wanted Shoe box.
4. If the shipment is refused for any reason we have the right to charge your credit card for the total cost of shipping.
5. We have the right at any time even after putting the charge through to cancel the order. If that happens we will refund the money ASAP.

Can I cancel an order once it has been placed? Orders can only be cancelled by xoxofootwear.net Customer Service once it has been placed. You must call 1-800-367-9220 to see if the order can be cancelled. Please be aware that Customer Service is available Monday to Friday, between 8:30 a.m. and 5:30 p.m. EST. Keep in mind that the longer you wait to cancel your order, the greater the chance the order has passed through to the warehouse, and your order will have to be shipped. You will then have to return the merchandise for a refund.

Do not see your question? Please feel free to contact us by phone toll free at 800-367-9220 or by email and we would be happy to assist you.